We hope you'll be happy with your Black Bunny Fibers purchase, but if you're not, please contact us via email. Include your name, date of purchase and which item you are unhappy with, and tell us exactly what the problem is. We'll do our best to make it right. We strive to avoid shipping errors, but should we send you the wrong item, or if you are missing an item, please email us as soon as possible and we will send you the correct or missing item at our expense.